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Membership Portal FAQs
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Our website and online membership portal are part of your member benefits.  Your membership profile and the membership profiles of your students are located through the portal.   

Below are some beginning helps to navigate.


Are you a first time visitor?

How do I change my password?

What can I do in manage my Profile?
Manage Profile is where you can edit and update your information. This is only viewable to you when signed in.

Already been in the portal?

Registering for an event:



Our website and online membership portal are part of our online presence. You can access many of your chapter benefits only through the membership portal.  

Membership Portal Advantages

  • Member Pricing

    • online store

    • Learning Academy classes

    • Conferences

    • ICCFS

  • Maintains Member History

    • conference registrations

    • ICCFS registrations

    • Learning Academy registration

    • Donations

  • Access to Registration for all events

    • autofills information from your profile during registrations

  • Tools for your chapter

    • Chapter-specific calendar

    • Easy to send and reference intra-chapter email

    • Chapter Blog for chapter announcements and information

Do NOT join our mailing list if you are looking to join a chapter. Instead, contact our ICC representative in your area


How do I log in as an ICC member?

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Sign in: (In the red circle find sign in)

Your username is  firstinitial, lastname


Please note that if you have forgotten your password the reset is in the grey bar below.

How do I change my password?

Now that you are signed in you will see(red circle in screen shot ) in upper tool bar my profile and manage profile.

My profile -  your public face (within the chapter member community only)

password (2).png

What can I do in MANAGE PROFILE?
Manage Profile is where you can edit and update your information. This is only viewable to you when signed in.

To change your username or password:

Go to Edit Bio (above photo in red). The green arrow shows where you change your password.

My Students (below photo in yellow) is your family students. Students are created as sub-accounts which relates to who pays for financial transactions. When you are signed into your account and registering for events. Your subaccounts information will be available to you to autofill.

If you are a chapter or assistant sponsor, student and adult profiles in your chapter will be viewable to a group administrator when you are in your chapter (group).


Invoices - Here you can see all your transaction history including event registration, store purchases and donations. If there was an adjustment to your registration resulting in an invoice you will be able to pay it here.

Professional Development in green is coming in the future.  Here we plan to house ways for you to renew your chapter through a record system that gives you credit for attending an event. Students also can through a credit program use the events and progress they make to have a record available to be viewed by their parent.  

Already been in the portal?

If you have already been on our membership portal and have an account why don’t you go ahead and make sure that your profile and student info is up to date. If you see any discrepancies you can update your profiles with the accurate and complete information. Use the contact us (see red circled at top photo) to send in any comments or suggestions for improvements.

Registering for an event:

Sign in. You will only access member pricing if you sign in.

Events. Select the event you for which you are registering.

Note that blue fonts are hyperlinks.

Location details are found by clicking on the location in blue font.

Adults register first, no matter their role and when you save and add another attendee, student track registration will be available.

Online Store:

Not all items have member pricing but you must be signed in to get member pricing.

Chapter Sponsors: Membership Guide on Groups is available! You must use your email address to view. 

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